What is an electrical surge?
Electrical Surges are sudden, brief rises in voltage and/or current to a connected load. They may originate inside or outside any home or business. Standard household equipment operating at 120 volts can be damaged by surges of 500 volts or greater. Indoors, they're generally caused by major equipment, such as your air conditioner or refrigerator, switching on or off. Outdoors, they can be caused by incidents involving electric lines, neighbors using heavy power equipment or power equipment failures. Lightning most often causes them during seasonal electrical storms.

What is Surge Protect?
Surge Protect provides coverage for the repair or replacement of consumer electronics and kitchen appliances damaged during normal usage by an electrical surge or lightning strike.

What is covered?
Your free Surge Protect coverage provides up to $500 per year to help repair or replace consumer electronics and kitchen appliances that become damaged due to a power surge or lightning strike.

Who performs the repair services?
Services will be performed by licensed, insured technicians whose backgrounds have been checked.

What is the penalty for cancelling the service?
You may cancel Surge Protect at any time with no fee or penalty by calling 855-674-5111

How do I sign up for Surge Protect?
Go to www.nrghomeservices.com or call 855-674-5111 to sign up today.

How long do I have to enroll?
You must enroll within the first 60 days following your enrollment date with NRG Residential Solutions.

How do I schedule a service call?
To schedule service, go to www.nrghomeservices.com or call NRG Home Services toll free at 855-674-5111.

If you have question or concerns, please call us at 855-674-5111.